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Book Infrastructure AuditEmergency Support
v26.1New: 30-day Infrastructure Audit

IT, infrastructure &
digital operations for growing businesses.

We manage your IT, websites, CRM, automation, marketing operations and technical support — so your business can scale without operational chaos.

99.97% uptime SLASOC 2 Type IICA · US coverage
ops.itopsi.com / clients / northwind-co
Endpoints online
247/ 248
↑ 4 since 09:00
Leads this weekCRM
184
Service uptime · last 90 dayslive
Main site
99.99%
CRM API
99.97%
VPN tunnels
99.95%
File server
100.0%
Helpdesk · live queue7 open · 3 SLA-watch
T-3148VPN intermittent for remote sales teamP24m ago
T-3147New starter onboarding · 3 devicesP311m ago
T-3145CRM ↔ Outlook calendar sync driftP238m ago
T-3144Print server queue stuck (Vancouver)P352m ago
T-3142Daily backup verification completeP41h ago
Operating infrastructure for 140+ businesses across North America
The shift

From scattered vendors to one operational layer.

Most growing businesses operate on a tangle of disconnected tools, vendors, and people. We replace that chaos with a single, coordinated operations team.

⬤ Before · fragmented

Five vendors, no owner

Different contracts, different SLAs, finger-pointing when something breaks. No single source of truth.

IT guy (part-time) ×Web freelancer ×SEO agency #1 ×CRM consultant ×"Cloud guy" ×Marketing agency ×
⬤ After · unified

One operations layer

A coordinated team that owns your IT, web, CRM, marketing and automation — with one roadmap, one dashboard, one accountable partner.

IT-TEAM OpsSingle operational layerIT & Networksmonitoring · SLAWebsitescorp · landingCRM & Salespipeline · opsAutomation & AIworkflowsMarketing OpsAnalytics
99.97%
Average uptime across managed infrastructure
14min
Median first-response time, business hours
$1.4M+
Vendor consolidation savings delivered in 2025
140+
Businesses operationally supported in CA & US
Why businesses partner with us

One internal sysadmin is not enough anymore.

Today's growing business needs a connected operational stack — not a handful of disconnected tools and freelancers.

01

One internal sysadmin no longer scales

Modern operations span IT, security, CRM, automation, marketing, hosting and reporting. One generalist cannot cover this surface. We bring a specialist for each layer at the cost of a senior hire.

02

Fragmented operations are silently killing margin

Most SMBs lose 8–15% of operating margin to disconnected tools, duplicate work and SLA black-holes. We map the gaps in our infrastructure audit and quantify the recovery.

03

Infrastructure + systems + operations + growth, under one roof

Your website, CRM, automations and ad spend should all push the same outcome. We coordinate the layers so they actually compound.

04

Faster than hiring. More flexible than agencies.

A senior IT, web, CRM and marketing hire takes 4–9 months to assemble in Canada. You are live with us in 3 weeks, on a monthly retainer, with no severance risk.

How we engage

An enterprise rollout, sized for a 50-person company.

Our engagement follows a disciplined operational arc. No 200-page Statement of Work, no off-shore handoff.

01 / WEEK 1

Discovery

Stakeholder interviews across leadership, operations, marketing and finance.

02 / WEEK 2

Infrastructure Audit

We map every system, vendor, license, identity, network segment and integration.

03 / WEEK 3

30 / 60 / 90 Roadmap

Prioritized plan with risk levels, cost-recovery estimates, and ownership.

04 / MONTH 1–3

Implementation

Specialists from each layer execute against the roadmap. Weekly status, monthly executive review.

05 / ONGOING

Operations & Support

24/7 monitoring, SLA-backed helpdesk, quarterly business reviews, and continuous improvement.

We went from five vendors and a part-time IT person to a single team that runs our infrastructure, website, CRM and marketing reporting. Our leadership meetings finally have one source of truth.
VP
VP of Operations
A 14-location dental group · Ontario
Retainers

Three retainers. Sized to your stage.

No per-seat pricing games. Each retainer is a transparent monthly investment in a defined coverage area.

Tier 01

Essential Support

Managed IT, helpdesk and a maintained website. The operational floor for stability.

$3,400/mo
Starting · CAD
Details →
Most operations
Tier 02

Growth Operations

IT + CRM + automation + marketing reporting. Designed for businesses scaling 20→100+ employees.

$8,900/mo
Starting · CAD
Details →
Tier 03

Full Digital Department

Complete outsourced infrastructure, systems and growth team. For multi-location businesses.

Custom
Scoped via audit
Details →
Start with the audit

Get a 30/60/90 roadmap for your operations — for free.

Our Infrastructure Audit is a 90-minute working session with a senior architect. You walk away with a complete map of your stack, a risk score, and a prioritized plan — whether you hire us or not.

Start the audit Book a call
No prep work · 90 min · CA & US